Terms and Conditions - Chiangmai Thai Spa

Please find below the terms that Chiangmai Thai Spa has set for providing services to its clients. We kindly ask that you read and fully understand these terms before booking any treatment or consultation.

• For cancellations, kindly notify us at least 24 hours in advance via text message or phone call to be eligible for a full refund. The valid booking lines for this purpose are: 020 7435 6555 or 07553 126653. We enforce this policy as each booking blocks out time that could be offered to another client, hence the necessity of this condition.
• Please note that cancellations made less than 24 hours before the appointment will incur the full fee, irrespective of the proximity of the booking to the appointment time.
• For treatments booked online, we regret to inform you that refunds are not available. However, appointments can be rescheduled with at least 24 hours' notice. In cases where rescheduling isn't possible, we may issue a voucher for future use.
• We always strive to accommodate your needs. Should we successfully replace your appointment at the same fee, regardless of notice given, we will refund your fee. Otherwise, the full fee is payable.
• When booking with us, please be mindful that your appointment is your time slot. Arriving late will result in a reduction of treatment time, as we often have subsequent bookings. While we endeavor to complete your treatment within the allocated time, this is at the discretion of the therapist.